Privacy

Franjo's Kitchen Privacy Policy

1.  Franjo’s Kitchen Pty Ltd (“we”, “our” or “us”) take your privacy very seriously and respect the trust you place in us when dealing with us. We do everything we can to make sure your information is protected. 

2. Our Privacy Policy explains how we gather information about you and how we may store, maintain and use that information. Our Privacy Policy applies to this website.

3. We may collect your personal information in order to provide our services to you. These services include:

• Processing purchases

• Accepting customer orders

• Processing online purchases and payments

• Maintaining client books

• Customer Service lines (including social media channels such as facebook and instagram)

• Accepting gift voucher payments

• Processing refunds

• Maintaining detailed information on our websites

•Responding to queries and communication from you

4. We may collect the following information from you:

• your name and contact details, such as your physical address, email address and phone number;

• your company name (if applicable);

• the name of the domain from which you access the internet;

• the date and time you access our sites;

• the internet address of the website from which you linked directly to our sites; and

• other information you may supply to us.

We also make use of “cookies” on our websites which may collect and store personal information. A cookie is a small software message sent to your web browser by our web server. Your browser stores the message in a file and the message is then sent back to our servers each time your browser requests a page from our servers.

We use cookies to gain statistics on which areas of our sites attract traffic. We also use cookies to improve your experience of our websites. For example, cookies allow us to recognise whether or not you are returning to our websites. In addition, we make use of third parties who use cookies to serve ads based on past visits to our website. This may allow us to alert you to products or offers which we think you might be interested in viewing.

Most Internet browsers are set up to accept cookies. If you do not wish to receive cookies, you will need to adjust the settings of your browser to refuse all cookies or to notify you each time a cookie is sent to your computer. Please note that some of our online services will not function if your browser does not accept cookies. By using our online services, you consent to the use of cookies.

When you click on links and banners on our sites that take you to third-party websites, you will be subject to that third-party's privacy policies. While we support the protection of privacy on the internet, we cannot be held responsible for the actions of any third-party websites.

5. Why do we collect this information?
We use this information to provide our services to you and to customise our services and plan product development. We also use this information to notify you of updates about our business and new products and offers. 

We also collect this information so that we may provide value-added services and marketing and remarketing services including with our promotional partners through our websites, social media channels or other marketing mediums.

6. Do We Share Personal Information With Third Parties?
We may disclose information to service providers or contractors who help us provide services. Where applicable information is shared with these third parties, they are obliged to observe the confidential nature of such information and are prohibited from using any or all of this information other than for the purpose for which it was provided.  We will also disclose information to a law enforcement agency if we are requested to do so by that agency in relation to suspected unlawful activity. We will not sell or trade your personal information.

7. Promotional communications
We want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information from us, please let us know by clicking on the “unsubscribe link”/”update our preferences” at the bottom of any of our communications. You can also e-mail us at hello@franjoskitchen.com

8. Personal information access 
If you would like to know what information we hold about you please contact our Privacy Manager via the details set out at the bottom of this page.

9. Anonymity
You have the option of using a pseudonym when dealing with us so as not to identify yourself fully to us. Please bear in mind, however, that we will be unable to provide certain services to you unless you disclose your correct identity.

10. Security
We understand the importance of your personal information and have appropriate procedures in place to safeguard and secure the information we collect to prevent unauthorised access or disclosure, maintain data accuracy and ensure the appropriate use of information.

By using our website, you are consenting to the collection of information by us in accordance with this Privacy Policy.  Please note that we reserve our right to amend, remove or vary this policy without notice.  You should check this page regularly to take notice of any changes we may have made to this policy.

11. Privacy Complaints
If you believe that we have breached your privacy rights in any way, or you would like to discuss any issues about our privacy policy please contact our Privacy Manager on fran@franjoskitchen.com

12. We are located at 74 Chirnside Street, Kingsville 3012. Victoria